Refund & Returns Policy

Refunds and Returns Policy for Pomelo Hair

Effective Date: March 4, 2024

Thank you for choosing Pomelo Hair. We strive to provide you with quality pomelo-based hair products for your hair loss prevention needs. Your satisfaction is our priority, and we want to ensure a transparent and straightforward process for refunds and returns.

1. Return Eligibility:

1.1 Condition of Product:

  • To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.

1.2 Timeframe:

  • You have 14 days from the date of purchase to initiate a return.

2. Initiating a Return:

2.1 Contact Us:

  • To initiate a return, please email us at contact@pomelohair.com with your order number, a description of the issue, and clear photos of the product.

2.2 Return Authorization:

  • Once your return request is received, we will provide you with a Return Authorization (RA) number and further instructions.

3. Return Shipping:

3.1 Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

3.2 Address:

  • Ship the product to the address provided via email including the Return Authorization (RA) number.

4. Inspection and Refund:

4.1 Inspection Process:

  • Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.

4.2 Refund or Replacement:

  • If the return is approved, we will issue a refund to your original payment method or offer a replacement, as per your preference.

5. Refund Timeframe:

5.1 Processing Time:

  • Refunds will be processed within 7 business days after the product is received and inspected.

5.2 Notification:

  • You will be notified via email once your refund has been processed.

6. Non-Refundable Items:

6.1 Used or Damaged Products:

  • Products that show signs of use or damage may not be eligible for a refund.

7. Customer Support:

7.1 Contact Information:

  • For any questions or concerns regarding returns, please contact our customer support at contact@pomelohair.com.

8. Exchange Policy:

8.1 Product Exchange:

  • If you received a defective or damaged product, we will happily exchange it for a new one. Please follow the return process outlined above.

9. Cancellation Policy:

9.1 Order Cancellation:

10. Final Considerations:

10.1 Fair Treatment:

  • We are committed to fair and transparent treatment of our customers. Our aim is to resolve issues promptly and efficiently.

10.2 Policy Changes:

  • Pomelo Hair reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective upon posting on our website.

By purchasing from Pomelo Hair, you agree to the terms outlined in this policy. If you have any questions or need assistance, please contact us. We appreciate your trust in Pomelo Hair, and we’re here to ensure your satisfaction.